Network Technician responsibilities -
  • 40-hour work week minimum
  • Provide exceptional customer support, manage support ticket system, address customer support issues, escalate as required
  • Meet all customer service level agreement (SLA) requirements
  • Network equipment configuration and maintenance
  • Test and troubleshoot customer issues in lab
  • Solve problems, analyze trends, root cause analysis
  • Create and update customer support documentation
  • Champion and participate in continuous process improvement
  • Opportunity to grow into network design and customer deployment role

Qualifications -
  • Three (3) years of industry experience with data networking equipment
  • Proven self-starter, dependable, capable of working in a start-up environment
  • Attention to detail, strong problem-solving skills
  • Ability to prioritize in a complex, fast-paced environment
  • Strong verbal and written communication skills
  • Proficient in Microsoft Visio, Excel, Word, PowerPoint
  • Experience with GPON technology is a plus
  • Network architecture design experience is a plus

Education -
  • Two-year technical degree or equivalent industry experience
  • Entry level networking certificate (e.g. CCNA or equivalent)

Position:  Full-time contractor

Compensation:  Based on experience, annual bonus program

Background check required