network technician
Network Technician responsibilities -
Qualifications -
Education -
Position: Full-time position (exempt)
Location: Columbus, OH (on-site)
Compensation: Based on experience, health benefits, 401k with matching, Paid time off (PTO)
Background check required
- 40-hour work week minimum
- Provide exceptional customer support, manage support ticket system, address customer support issues, escalate as required
- Meet all customer service level agreement (SLA) requirements
- Network equipment configuration and maintenance
- Test and troubleshoot customer issues in lab
- Solve problems, analyze trends, root cause analysis
- Create and update customer support documentation
- Champion and participate in continuous process improvement
- Opportunity to grow into network design and customer deployment role
Qualifications -
- Three (3) years of industry experience with data networking equipment
- Proven self-starter, dependable, capable of working in a start-up environment
- Attention to detail, strong problem-solving skills
- Ability to prioritize in a complex, fast-paced environment
- Strong verbal and written communication skills
- Proficient in Microsoft Visio, Excel, Word, PowerPoint
- Experience with GPON technology is a plus
- Network architecture design experience is a plus
Education -
- Two-year technical degree or equivalent industry experience
- Entry level networking certificate (e.g. CCNA or equivalent)
Position: Full-time position (exempt)
Location: Columbus, OH (on-site)
Compensation: Based on experience, health benefits, 401k with matching, Paid time off (PTO)
Background check required
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